Fraudulent call for bank details?

Question

I got a call from bank who told me that he's calling from some ban customer care, later he continued saying that my ATM card is in the list of blocked cards and he asked me the details of the 16 digit ATM card no.  which I provided and then I saw that 10, 000/- were deducted from my account and transferred to POS . This seems ridiculous and I beg you to take a severe action against this crime as I could see these complaints in a good number where people get ditched and give their details that guy should be given in the hands of public and let them decide. The person should be given a strict punishment as he's swindling money from public's account and using it for himself, rather he should find a job for himself that can pay him more and top of it he won't receive abusiveness of common people moreover police should take severe actions against such fraudulent cases.

Answer 1

Mansi,

 

At the outset, let me clarify that this site is designed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services. This site does not belong to any Bank nor a regulator, which may please be noted.

 

Every Bank is highlighting on its site that Bank never ask for any personal details even then gullible customers fall prey to fraudsters. Even on our website, we have clearly stated that no personal information to be provided in the complain. You will have to approach your Bank stating that this particular transaction on PoS has not been authorised by you. You may escalate the matter to the nodal officer - grievances whose coordinates would be available on the Bank's website. As a last resort, you may approach Banking Ombudsman and/ or Consumer Forum for resolution of the complain.

 

Deepak