Notes given damaged and not ready to take back?

Question

I have account in Co-op bank in Ulhasnagar 2 branch, on 6 September i withdraw 25000 from bank, got 50 rupees 100 notes, 100 rupees 100 notes and remain notes of 500. In that there were 5 notes of 50 were damaged in that cello tap is there, when today i went in bank to give that damaged note. Bank is not ready to accept. Please you suggest what should i do.

 

Answer 1

Vicky,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers to provide guidance for resolution of any complain/query in respect of financial services. This site does not belong to any Bank nor a regulator, which may please be noted.

As regards damaged notes, one has to check the notes on the counter while taking delivery of the notes. It is difficult to establish later that soiled notes were part of the money withdrawn. As far as possible, please try to meet the senior official of the branch to resolve the issue amicably. Thereafter, you may furnish a complain in writing to the Bank duly acknowledged. Let them respond in the matter. Thereafter, you may approach Banking ombudsman for resolution.

Regards

Deepak