CIBIL status not updated even after paying the whole amount?

Question

During some financial crisis in 2008-2010 I settled my cards and loans in lesser amounts with bank and the CIBIL was updated as usual. In 2014 i started to pay the waived off amount as discussed with the banks guys to get the cibil updated to normal i.e. the settled comment to be removed. I made a payment for for 11803 Rs. last year.Today I pulled out my CIBIL report and I can see that the payment was received by the bank on 22 Dec 2014 but the status is still shown as settled. I have been following up with the bank and in April 2014 they said it has been updated. Email from bank: -------------- Dear Mr. Saxena, We understand your concern. With reference to your comp we confirm you that as on April 24, 2015 necessary updation has been done at CIBIL towards your credit card account. ---------------------- however it has not been updated I still see the "Settled" status. please update it ASAP.

 

Answer 1

Dear Gaurav

Please direct this complaint as it is,  to the Nodal Officer of your bank stating if the issue is not resolved within a week you would approach the Banking Ombudsman for redressel.  I am sure you will get a positive resolution. If the issue is not resolved within a week, please take up with the Banking Ombudsman. You will surely  getting relief.

Mohandas