Worst services?

Question

I have taken home loan from bank in May 2010. Bank is having worst services in housing finance.
I have requested for online access, I have not been provided home loan online access after calling to customer care and visited twice to the branch.
I have asked for the List of Documents I have submitted to bank at the time of loan taken, still not received the list of documents after even more than 20 days. I have talked to customer care 7 times but did not get any help. Even I have sent number of emails to them but did not get any response. I am definitely going to change the Bank As Soon As Possible. 
 

Answer 1

Dear Nilesh

Online access to a loan account is not allowed by any financial institution.  You can always demand for a statement, whenever you need it.  Regarding the list of documents submitted by you to the bank, I think, you should be having the list, since you have submitted the same to the Bank.  For me, your requirement seems to be slightly superfluous.  Notwithstanding, you can still speak to the official of the bank, who coordinated in getting the home loan, for the same.  Please do no think of changing the bank/s for such small issues.

RAJA