CIF not transferred during bank account transferred?

Question

Hi, I have got transferred my account from Nawada Branch to Kaikhali Kolkata Branch. But by CIF is not transferred to the bank due to which I am not able to operate my account. Despite writing requests to the branch, I am not getting any help and hence Request you to please help me in transferring my bank so that I can operate my account. Regards, Anjani

Answer 1

Dear Anjani

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Generally, an account gets transferred along with the entire data.  It can not be so that CIF is not with the Kaikhali.  Please get in touch either with your relationship or branch manager with your difficulty.  Having got the account transferred, how are you not being permitted to operate the same.  In case the branch officials are not cooperative, you may further take it up with their management.  The process is given hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA