I m fully unsatisfied with atm service by bank and very rudely answerd by bank staff?

Question

I withdrawl 3500 rs from bank atm and i got riciept that trxn fail and than 3500 rs deducted from bank account while i complaint agaunst this they told u will get in 7 working day today 6th day still i didnt get back and while i went for inqiry employee named vikarm told rudely with me

 

Answer 1

Dear Almay

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If you have the ATM slip stating that it was a failed cash withdrawal transaction, the bank is under obligation to reverse the amount immediately.  Do handover a written request along with a photocopy of the ATM slip to your home branch and demand for immediate reversal of the amount.  If the response of the branch is not satisfactory, you may complain to their management and the details of Bank's Nodal Officer for grievances would be available on their website.  In case you do not get desired response, please do not hesitate to write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA