Inter city charges?

Question

I just deposited rs 1700/- in your bank branch not my home account branch.the bank has deducted rs 57/- has inter city bank charges.i just got shocked by seeing rs57 for just deposit of 1700/- .too much of inter city charges.I just dont agree with this from bank if it rs10 or rs 20 is ok for 5000/- but 57/- is very high for one bank to other bank and banks should think over it.they are sucking the people money like any thing.too much of service charge for inter branch transfer.

Answer 1

Hi Ishita,

From your explanation, which is not clear, I presume that you transferred Rs.1700/- to another account in another Bank through NEFT. If this is correct, the Bank can not charge Rs.50/- plus Service tax over it. Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/