Withdrawal of Rs Ten Thousand only from My Saving Account Without using the ATM Card?

Question

Hello Sir,

Sir It is submitted that I have a Saving Bank Account I received a message on 02 April 2015 at 5::10 pm about the withdrawal of Rs Ten thousand only from my Saving Bank Account .I have not made any transaction .The message indicates that the said amount has been withdrawan from ATM maintained

 Thanking you

Comments

Please Sir help me in this as soon as possible

Answer 1

Hi, Vinit

Sincerely regret the delay in answering. We hope that your issue might have been resolved.  We would definitely like to assist you in future for any queries. If your problem still remains unresolved, the solution is as follows.

Basically, any cash withdrawal dispute from an ATM, has to be taken up with the bank, wherein you hold the relevant account, within 30 days, else it is treated as time barred.  The transaction was supposedly dated 2/4/2015 and assuming you informed your banker immediately or within the mandatory 30 days, you can pursue for reversal of the debit, if it was purportedly fraudulent. Please get in touch with the Branch Manager of your bank for redressal and in the absence of proper response, please take it up as follows.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA