BankingComplaint - A ONE STOP Platform to get answers from the BEST of Industry GURUS | We are in Beta - Will be Fully functional soon

Hello, I think your blog might be having browser c.... |ATM Pin is not received |I send a imps but mistakely a/c no was wrong.how to return my imps in my account |Help Please Refund the Money |What's the benefit of Demonetisation process? |IMPS Fund Transfer |Please help me to understand what is DD |They do not issue D D without Account |Logged a Complain with RBI regarding Fraud |Mis Behave And Abusing Me |Excess deduction of intercity charges |Unprofessional and Not a Fair Way of Collection |An amount of Rs 920/- has been debited from my account twice |Transaction Failed Meanwhile Transferring |Failed transactions not reversed, money held up |Account Issue |Negative balance against non maintenance of minimum balance |Amount Debit From Account but Not Credited To Mahavitaran |How can a car dealer encase the e voucher payment of ZIP DRIVE car loan from HDFC BANK? |Payment Not Ready |For putting extra charges of 1600/- |Ecs charges refund |Timeout while transaction but amount has been debited from my account |Wrong deduction of amount of rs. 7958.70 |

Refusal attest my passbook?

+1 vote
91 views
asked Mar 30, 2016 in Others by Aakash Singh

As per the circular no. Vi/401/1/12/2013 issued by ministry of external affairs (Mea) bank passbook will be accepted as proof of address and photo identity  Thus banks are obliged to duly sign the passbook on request of customer. But in clear violation mr. M.Gandhi, senior manager, laxmi nagar, shakarpur branch, delhi refused to entertain my request at all. Instead unstuck my affixed photo from the passbook and wrote in red letters "this is not meant for id proof" with bank stamp and his signature virtually making my passbook useless for any future purposes. I hereby want new passbook to be issued and be duly attested and also strict action against such unruly manager.

1 Answer

+1 vote
answered Mar 30, 2016 by Raja
Dear Aakash

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please note that the banks would not be attesting the photos on passbooks as a matter of practice.  There is no such provision too.  However, if you want your photo to be attested, you can make an application on a plain paper, duly affixed with your photograph and request the bank officials / manager to attest the same, which is a rare practice, since there are other documents for your photo identity, viz., PAN card, Ration Card, Voter ID card, Driving Licence, Passport etc.  

Regarding the passbook being defaced, you can very well demand a fresh one from the bank, which they are under obligation to provide for, especially since they spoiled the same.

RAJA

Related questions

0 votes
1 answer 20 views
asked Feb 23, 2016 in Others by Deepak Tripathy
0 votes
1 answer 17 views
asked Dec 23, 2015 in Others by Kartik
0 votes
1 answer 17 views
0 votes
1 answer 26 views
asked Oct 5, 2015 in Others by Aruna
Ask a question

Privacy: Your email address will only be used for sending these notifications.

Source-Indian Bank Association
Source-Indian Bank Association
Source-Indian Bank Association
iba
Source-Indian Bank Association
iba
Source-Indian Bank Association
iba
Source-Indian Bank Association
iba
Source-Indian Bank Association

Banking Questions Answered by RBI
...