Cash Deposit Machine Error Amount Not Credited to Account?

Question

Dear sir/madam,  I deposited rs 14000(1000*14) in cash deposit machine loacted in e-corner on 11/03/2016 through green card . The amount went into the machine and then suddenly it displayed keep on validating cash error. The amount was not credited in my account. I didnt receive a slip either . The branch manager said they will count the amount deposited into the cdm and if there is excess amount as claimed by me it will be credited into my account. I am follow up with my bank  branch three days still my amount not credited and they are not responded properly. Kindly help me in this concern.This is a worst experience. This is the kind of quality that your bank possesses. Atleast they could have refund my amount.

Answer 1

Dear Ravi

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

CDM credits happen instantaneously.  Any disputes of cash deposited in CDM should be got resolved then and there itself and should not be waiting for 3 days.  Generally CDMs are under CCTV surveillance.  You should be asking for the CCTV footage to understand, as to what transpired post your cash deposit into the machine.  If the branch is not helping / resolving the issue to your satisfaction, you may take it up further as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA