Unable to Use Transaction Password?

Question

I am Soma Satyanarayana havving an account in your bank, Old Guntur Branch, i had applied for internet banking, i got my userid and password, now i am login to my account, then see in my account Transaction Password, then enter my transaction password for change to a new password, after enter another new password i see an error report that is invalid transaction password your account is disable. please provide solution how to recover only my TRANSACTION PASSWORD.
 

Answer 1

Dear Satyanarayana

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If you have an ATM / Debit Card, you can generate your own 'transaction password', otherwise, you are required to submit a written request in your branch, which may take 3-4 days to reach you.

RAJA

Answer 2

Hi Soma,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Please contact your branch / nearest branch (preferably in person to learn the procedures properly). If the branch is not responding positively, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer & the Chief Nodal officer of the Bank (either through email or letter)

line furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)