Check my EMI status?

Question

I am holding a 2 wheeler loan in your bank. I have been paying installments on 7th of every month from last 11 months. I was told only to pay the installments for 11 months. Now I again got an SMS to pay the EMI even for this month. I consider this as my 12th month EMI. So, I would like you to mention me the remaining duration of my EMI to be paid and also the remaining monthly installments. I have been paying the amount through  bank account. 
The loan no. is AEK01910H for TS07 EM 1863. I have been trying to contact your bank through phone but they are not at all responding . 
My request no . provided by Phone Banking services - 035900115
I shall appreciate if you could reach upon a conclusion soon and respond to my request.

Answer 1

Dear Mounica

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please get in touch with the loan officer / branch manager of the bank and seek clarification and detail of future EMIs.  I don't think, your loan would have got extinguished within 11 months.  Generally the repayment period would be 36/48/60 months.  You can also check the sanction letter, which would contain the repayment period & EMI amount etc.

RAJA