Regarding clearing of cheque?

Question

Sir my self Mukesh Dubey a/c no.- XXXXXXXXXXXX3637. I am a/c holder in your branch since 2005. Sir this is first time my two chaque are refund because of signature is not exactly matched. (dated on 5 and 6 feb 2016.) sir it is not possible that signature in 2005 and in 2016 are same, it may be slightly differ. because of that mater i have to pay some amount to bank. sir this is not a right way. i am suffering trouble because of you. please clarify that mater. This type of mistake never be done by other bank.Thank you

Answer 1

Dear Mukesh,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

As regards your grievance let me tell you that the only means available to banks to authenticate customers is signatures on their system. Customers signatures are scanned from account opening forms and stored for easy retrieval for verification while passing cheques or for entertaining any further requests from customers. 

Customers have to be consistent with regard to signatures. Banks do not get protection under law in case of discrepancy in customers signature on cheque and in the system and particularly if it is proved the signature has been forged. Banks cannot afford to risk passing cheuqes when there is a signature mismatch.

Certain amount of variation in signatures over a period of time is natural.  But this is not the banks call as they have to go by what is on their record. Past action of the bank in passing cheques with minor variation cannot be held against it  for return of cheque where the bank has not been satisfied with the signature. 

So without getting into blame game, please visit your branch and lodge fresh specimen signature so that you won't get into similar situation. 

Regards

 

J R Mohandas