Credit card fraud?

Question

Hi Sir, I have got a call from VISA credit card team (Vijay Agarwal - XXXXX89043) on 27th Jan 2016 saying that bank is sending the new card with chip and will need the details from me.He confirmed me with the details of the card and asked me to provide the OTP to issue the new card from bank team. Also, he said that the new card will be sent to you with within 7-10 working days. 
On the call itself there was a transaction amount debited of Rs.7999 from my bank card no. 4377XXXX4901XXXX and he said that it will be reversed by next month bill cycle. Again, on 13th Feb, I got the call from VISA credit card team (Rakesh Malhotra - XXXXX16288) asking for the OTP and he said that the new chip card application requires the OTP. Soon, after that there was a Transaction of Rs.36, 599.00 made on Credit Card XX76XX at AMAZON SELLER SERVICES on 14 Feb 16 .
After that, I got the call from the same person Rakesh Malhotra - XXXXX19203 with different number and he said that the OTP did not worked yesterday and asked for new OTP. After which, there was a Transaction of Rs.8, 032.00 made on bank Credit Card XX76XX at Deep Creation on 13 Feb 16 .There are few other transactions done to VODAfone servies on 14th for the amount of Rs.2000 and Rs. 1000 on 14th Feb 2016. I request you to please help me out in catching those thieves who have done fraud with me in the name of bank and team. I am not liable to pay all these transactions which are never being done from my end and have been looted by the cyber fraud. Please please help me out in this as this has given me a lot of mental stress and discomfort in my life. I have lost my Rs. 60000 with this fraud which is a very huge amount for a person like me. I have registered a complaint with your bank customer car but they are not helping me out and want me to wait till the next bill cycle is generated. Complaint number : 1-XXXXX27061
Please let me know or reach out to me in case of any more details. 
Thanks, 
Ram Prasad Sah Credit Card Number - 4377XXXX901XXXX

Answer 1

Dear Ram Prasad

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

It is unfortunate that, inspite of various knowledge series regarding the cyber frauds by various banks in media, you became a victim of vishing calls repeatedly, divulged your confidential credit card credentials and lost money.  Having disclosed your security details / OTP, you can not claim that the transactions were not carried out by you.  Admittedly, you have taken for a ride by the cyber fraudsters.  It is suggested that you should be filing an FIR with Police, Crime branch, who would investigate and revert to you.  I don't think, Bank would be held responsible for your ignorance.

RAJA