Amount deducted from my Saving account?

Question

Recently Rs 3202 has been deducted from my  saving bank account without my approval. I have contaced my home branch and was been informed that the money has been deducted for my insurance  policy which I never got notified. I have dropped a letter TI the branch manager and he's Least concern about it so I contacted  bank consumer care and that' was a nightmare for me . Later I contacted my Insurance company  and they informed me that they had go t no money from my bank. I have been thrown back and forth and. Got no response as to where money is . especially a banking company like your bank  should have an answer .

Answer 1

Dear Shivu

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Since you say that your home branch is not helping you out regarding the amount, probably debited towards insurance premium, please email your grievance to the Nodal Officer of the bank.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response, do write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA