Bank - ID theft?

Question

Myself Madhavan Pillai holding an your bank Savings account suffered financial loss due to ID theft. My account was debited by an ECS payment that i never approved. My phone number was changed somehow and i was unaware of these transactions happening in the background. I never gave my consent or approval for the ECS or changing my phone number. Even after raising a complaint (SR 400030012) dated 09/02/2016 with your Bank call center there has been no solution to my problem. As of now the complaint has been disqualified with no proper justification from the bank side. And the Branch where i hold the account are also not helping me in this matter. Below is the fraud account details where actually my money has been transferred.
 

Answer 1

Dear Madhavan

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You must have been a victim of fraud.  Since the branch is not assisting / guiding you with a resolution, take up with the Nodal Officer of the bank and if necessary, further with BO, as per the process stated here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA