Cheque Book not Delivered?

Question

The worst service I have seen till date. It's been close to 20 days that i have requested a cheque book and its still not delivered. Cheque book is only being shifted from courier service to chennai branch and vice versa. Called customer care and they do nothing but give a number to call which no one answers. Visited J P Nagar(Bangalore) branch also and they didn't help either. For god sake please deliver me my cheque book i need it badly. Can't you guys just track it and send a cheque book.. you guys have the address and contact number of customer. How hard is it to call and get your doubts cleared.

Answer 1

Dear Parth

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Seems to be a case of miscommunication, otherwise delivery of cheque book should not be 20 days.  Ask your home branch to send the cheque book to J P Nagar branch (since you visited the branch, I assume that is closer to you) and once you get a call from them that it is with JPN branch, go and pick it up.  However, I'm not able to understand as to why it did not get delivered on your communication address in the first place.  Hope, there is no change in your residential / official address that is recorded with the bank.  If you felt harassed, do write to the Nodal Officer of the bank, narrating your experience, whose details would be available on their website.

RAJA