Deduction on SMAB Charges without notification?

Question

Hi, I'm Nirupa,

  My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying their policy changes, if any. bank is simply debiting amount from my account. I get monthly statements and other promotional emails, but I have never got any information about the policy changes. bank is strictly not following the guidelines mentioned by stated that banks will have to notify consumers clearly through SMS, email or letter about the fall in MAB. So far no means was used to communicate the same. Please find the below details for all the transactions made by bank.  

guidelines. Regards, 

Nirupa

Answer 1

Hi Nirupa,

When a customer opens an account, he / she signs a charges structure sheet (part of the account opening form). Please go to the nearest branch and demand to see the said charges structured sheet signed by you. If after opening of the account, the Bank increases / decreases the charges, the same is notified by (a) your account statement, which is received physically or through email, (b) published in the bank's domain, (c) through notice displayed at the branches. Please visit the nearest branch & enquire about the charges applied on your account and ascertain the means through which the customer has been notified about the change in charges. If you do not receive proper response, register a complaint with the branch under copy to their Customer service cell.

P K Dash