Conversion of roi on my home loan?

Question

Dear sir, My home loan account  My home loan is 10 years old & i am currently paying 13.6 % interest which is very high so i had called your customer care a month back, they asked me to visit your branch & ask for conversion for roi and submit the application. I have visited your vashi branch for last 3 weeks & every time they did not accept my request giving the excuse that  bank agreement format is under revision and ask me to come next week. I have been waiting 2/3 hours every week when i visit the bank. No one is giving a date when i should come for revision and i have asked them to give it to me in written, which they provided. Attached is the scanned copy for the same. Please let me know when will i get my home loan roi - revised? And who pays for the delay in conversion? 13.6 % is higher than any other bank. If i don't get a resolution in time, i will call off of my relation with bank and move to another bank. I & my family have savings and current accounts with high holdings in your bank which will also be moved.  Yours very frustrated customer 
Sachid doshi

Answer 1

Dear Sachid

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If the concerned home branch of the bank is not responding to your satisfaction, please take it up further with the senior management of the bank.  The process is given hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA