BankingComplaint - A ONE STOP Platform to get answers from the BEST of Industry GURUS | We are in Beta - Will be Fully functional soon

Can a Branch manager debit amount from your saving account to loan account without intimation |ATM Pin is not received |I send a imps but mistakely a/c no was wrong.how to return my imps in my account |What custom essay writing services can I trust my assignment |I have an sallary Account in icici bank and I have transferred |smab charge deducted without information |Help Please Refund the Money |What's the benefit of Demonetisation process? |IMPS Fund Transfer |Please help me to understand what is DD |They do not issue D D without Account |Logged a Complain with RBI regarding Fraud |Mis Behave And Abusing Me |Cheque Clearing Amount Diffrence |Excess deduction of intercity charges |Unprofessional and Not a Fair Way of Collection |An amount of Rs 920/- has been debited from my account twice |Transaction Failed Meanwhile Transferring |Failed transactions not reversed, money held up |Account Issue |Negative balance against non maintenance of minimum balance |Amount Debit From Account but Not Credited To Mahavitaran |How can a car dealer encase the e voucher payment of ZIP DRIVE car loan from HDFC BANK? |Payment Not Ready |

Ecs charges refund?

0 votes
58 views
asked May 27, 2016 in Others by Jalpesh Thakker

I have complain  bank law garden branch & also visited regarding ecs charges refund I have saving account in your bank in law garden branch since last 17 years, my ecs bounced on 28th feb 2016 of rs 5253/- (16 lic policy premium), against the same ecs return charge taken rs. 12187/- from bank.
Request to refund amount as earliest... As the same is too large amount Awaiting good support
Regards, 
Jalpesh thakker

1 Answer

0 votes
answered Jun 8, 2016 by Mohan
Dear Jalpesh,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Indeed I am puzzled if your claim of recovery of Rs.12187/- towards ECS return charges can be correct. Have your got your passbook updated or obtained a statement of account to satisfy yourself on exact account  has the Bank debited Rs.12187/- in your account.

You have stated that you visited the branch. I cannot guess what could have been the discussion or the clarification provided by your branch. On the face of it, debit of Rs.12187/- towards ECS return charges (regardless of the value of the ECS amount) seem unjustified. In this connection, I suggest you to write to Nodal Officer of the Bank narrating the actual facts and the outcome of the discussions you had with the branch officials while seeking redressal.  Contact details of Nodal Officer can be found on the bank's website.

I am not suggesting any escalations at this stage as I am sure if there is proper case, the Nodal Officer would intervene and get the issue sorted out to your satisfaction.

Regards

 

J R Mohandas

Related questions

0 votes
1 answer 14 views
asked Oct 30, 2015 in Others by Vimal
0 votes
1 answer 14 views
0 votes
1 answer 41 views
0 votes
1 answer 10 views
asked May 17, 2016 in Others by Jalpesh Thakkar
0 votes
1 answer 11 views
Ask a question

Privacy: Your email address will only be used for sending these notifications.

Source-Indian Bank Association
Source-Indian Bank Association
Source-Indian Bank Association
iba
Source-Indian Bank Association
iba
Source-Indian Bank Association
iba
Source-Indian Bank Association
iba
Source-Indian Bank Association

Banking Questions Answered by RBI
...