ISA Classic International Debit Card?

Question

I have received my debit card numbered 4505*******4237. I have my PIN, everything. I have been fortunately able to register for PAYPAL, Amazon Web Services and Google Cloud Platform too. However, I am unable to register for the Verified by Visa. The error says that my email ID and phone number aren't available with the branch. But I have netbanking account, and all the details are there with the branch. Even the customer care is unable to resolve the problem, and all I got so far is the "procedure" which I didn't want, as I have, I guess, tried the procedure for more than 100 times now.

Answer 1

Dear Sayan,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

As regards your complaint, your bank is duty bound to address. It cannot limit itself to explaining a procedure. As you have not received satisfactory resolution I suggest you to escalate your complaint to the next level. Say the Nodal Officer of the Bank. You can find contact details of Nodal Officer on the bank's website. I am sure the NO would intervene and get your issues sorted out. In case the issue remains unresolved even after a month, you may write to the Banking Ombudsman narrating your experience and pointing out the deficiencies at the bank's end.

For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

Regards

 

J R Mohandas