4 pieces Pasted Currency Received from ATM?

Question

Dear Sir/Mam 

Cash Withdraw I found 1 of the 1000/- currency is fake and pasted in four piece with two different number. Immediately same i informed to security guard he accepted and said once the people who usually put cash in atm will come i can exchange it. i waited next day i called up the guard mobile  to check weather they came or not he said yes they came and gone.and people says it can not be exchanged. illegally saying if i wish to change the fake currency then that people will charged 500/- and i will get just 500/- Instead of exchanging this fake currency they are making their deal with me. My debit card number: through which i withdraw amount is 1000

 Help Me ASAP...

Thanks
 

Answer 1

Dear Sachin

Interacting with the ATM guard regarding the cut note, purportedly dispensed by ATM is not proper. The right thing to do was to ask for a complaint register from the guard, record your observations and should have right away called up the linked BOI branch to inform the incident.  The bank officials would have guided you / helped in exchanging the wrong note.  The story by the ATM guard that he would exchange the note is humbug.  He is just a guard and not supposed to act / behave otherwise.  If you are still holding the ATM slip and the note, please approach the branch of BOI seeking exchange.  You should give a feedback to the bank officials that guard has been misguiding the customers with fake statements.

RAJA