Unauthorised & Illegal Debit from my Savings Account?

Question

Name of Account Holder :- Anuradha Rampuria Date of Incident :- 28th August, 2015 There has been an unauthorised Debit of Rs 1711.94 from my account on 28th Aug, 2015. The matter has been escalated to the customer service center and the relationship manager of the bank. Also complaint with Cyber Cell,  Police launched with the copy of the same being submitted to the . The matter was assured to be resolved within 48 hrs then 7 days and now no response from the side of the bank. Can I receive an email communication from the bank that the matter is under investigation and will be resolved by ... date and the amount of unauthorised debit will be credited by ...date.

 

Answer 1

Hi Sunil,

Please lodge your complaint through email channel of the Bank. Please follow the following steps :-

1. Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.
2. If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)
3. If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)
4.  If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).