ATM card not recd?

Question

Is not deliver on my address, and not try to trace my address . so plz give me proper status to my docket number . It has been dispatched on 27th Aug 2015 but yet not recd in my home address. kindly request to look and revert as soon as possible. Daud desai

Comments

Dear Daud

Check out the status from SBI.  The docket could have gone back undelivered.

RAJA

Answer 1

Hi Daud,

If you have not yet received your docket inspite of following up with the courier agency, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)