My Account got debited without my information?

Question

Hie Sir,

I am Reetu and i've a savings bank account  On 10/06/2015, 60, 000 was debited from my account without my knowledge from cheque#25, but my chequebook was already stolen maybe 15 days ago and I had it rep I called for stop payment but they told me to go to the branch but I wasn't able to afford. I called to thecall centre no. as well. The cheque wasn't even signed. And I wrote the application to the on 11/06/2015. I went to the branch too on 16 june maybe but they didn't listened to me but told me about chequebook deletion which I didn't knew before and nobody ever told me before. And they're talking unneccessary. Theft occured at home my mother stole my cheque book without my knowledge and i did reported the bank about it but they did nothing And i'm not being notified about my debit Card application status  Thank You

Answer 1

Hi Reeth

There are multiple queries raised by you.  On your debit of cheque for 60k without signature you give in writing for refund immediately addressed to branch manager by taking acknowledgment.  For debit card you may give in writing asking details and do call call centre for update.

Let us know revert of branch to resolve the issue

Uday

Comments

Hi Reeth

If your mother stole the cheque book, trust you got the cheque series stopped for payment by BOB.  Also, ask for a copy of the paid cheque to understand as to who withdrew the amount fraudulently.  It seems to be a family dispute and may be resolved without an ado.

Regards
RAJA