bank forex travel card?

Question

Bank forex card work is worst and worst. I withdraw 4000 aed (72000inr) from dubai's atm but I didn't get the money from atm but amount was deducted from my account. 15 days already I waited to return back my amount. This amount is very big for me i am student here i want to pay my fees from that amount. but bank customer care asking me to wait more 50-60 days. I will never use this bank forex travel card. This is fully waste.

Answer 1

Mr Durgesh,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

As regards non-receipt of funds from ATM, please write to nodal officer - grievances whose coordinates (contact) would be available on the Bank's website. The funds should normally get credited to your Travel Card account after reconciliation of ATM cash by the Bank. Once you write to your Bank then they will take up the issue with the Foreign Bank from whose ATM you attempted to withdraw funds. The entire process will take some time but process could be expedited when you take up the issue with nodal officer. 

Regards

Deepak