Refund are not credit my bank account?

Question

Sir i had received an refund from Amazon.in the refund is initiated and refunded by them but it is not credited to my bank account my account Reference number is xxxxxxxxxxxxx7501 please help me.

Answer 1

Dear Vicky

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your mail did not contain the date of refund by Amazon.  If the refund by Amazon was made quite sometime back, please get in touch with your home branch along with the refund reference number and check the credit details.  If the branch is helpless, then you may take it up with their senior management as per appended process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA