Unreasonable rules and bad service profile?

Question

His pension account. He has had an account at this branch for the last 30 years. He was shocked when he was told that he would not be given an update over the counter though he had all the required proof of ID. He was asked to send an email if he wanted an update. The chief manager was as inflexible and unhelpful as the rest of the staff. Is this another example of bureaucratic apathy and disregard for customer service? When will we as a country hold these people accountable for their disservice to the public? What I would like to ask the bank is how many Sr. Citizens have an email account and are technologically savvy? Also 90% of India has internet in the first place? This is more like the officers do not want to take the trouble of helping their customers and especially their Sr. Citizen clients. I would also like to know when was this rule passed and when was this communicated to the customers? This looks like at arbitrary decision taken by this branch and its management. No other bank is creating problems for its clients. Is it time we moved to more customer friendly banks?

 

Answer 1

Dear Sir

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

What you have stated appears to be incorrect and as such no rule that any request need to be sent on mail. Request you to write to Nodal office of the Bank and its Circle office the difficulties you have faced with for redressal.

Uday Bhat