Question

Stupid, useless and deceiving rewards program I have been using bank account for more than 5 years. I held a titanium credit card from bank. 3 months ago, I redeemed my reward points to a TT bat (price is 100 rupees). Afterwards, I cancelled the card as I was moving abroad. After 2 days, my credit card had been cancelled. After 1 months,  bank reactivated my credit card and added 110 due amount to that account. When I enquired with customer care executives, they said I had to pay for the shipping amount. I redeemed my reward points for a TT bat worth 100 rupees, and I have to pay 110 rupees to bank for shipping. How stupid it is. This is nothing short cheating. Customer care guys were very harsh in a reply to my email regarding the same. I think I will close my  account and never suggest to my friends.

Answer 1

Hi Venkateshwar

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You are absolutely right as the shipment charges are too high and the same doesn't justify. You write to Branch manager with copy to Nodal cell advising them to clarify. At the most we suggest that you may collect personally from the nearest branch.

 

Uday Bhat