About delay receiving of my amount from branch 30418?

Question

I have an saving account with your branch at indore sadhana nagar, airport road,  & i am regularly used cash deposit service with cash deposit machines, on above branch campus installed a new recycle machine (deposit & withdrawal both), before 2 days i was deposit amount in machine, after confirmation screen link was dropped & display massage " your transection was 
retracted". I check my account balance, amount was not credited in my account & not return by the machine.
i am go to branch for claim my amount after fill up the form officer said, EJ report of cash deposit machine was not received from Head Office so we cant help for 1 month, we allready have many applications regarding CDM since 1-2 months.

so please do the needful as early as possible.

 

Answer 1

Dear Akhil

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The branch statement that they require 1 month is absurd and ridiculous.  Please complain to their management / BO, as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA