Personal loan?

Question

This is regarding the horrible service received from Bank on a personal loan.
The documents required were submitted on the 30th of October 2015 and multiple calls made to the person who collected the documents there after as the documents were not submitted. Days passed with multiple calls being exchanged and complaints being raised.
Once the documents were submitted, I received a call stating additional documents were required which were also submitted on the 20th of November 2015 and I was informed the amount will be in my account by Monday 23rd of November, which did not happen. I was also given the contact details of the relationship manager Amutha of the Bommanahalli branch contact number  who was contacted the same day and she stated she was not at work and will call back, which she never did.
Today I called Amutha about 4 times before she answered. Details were provided to her and then she hung up. I tried calling her back and she sends a text stating "Sorry, I'm busy. Call back later". I have tried calling her multiple times, without any response. 
This is really bad service. I was told the loan will be processed within 7 days of submitting the documents. It has now been 27 days. I have provide confidential documents and I have no idea what is being done with them by these incompetent people. 
Loan reference 
Your assistance is greatly appreciated. Kindly respond for additional contact information.
 

Answer 1

Dear Diendra

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You may complain to the respective bank management and if felt necessary even to the banking ombudsman.  The procedure is stated here under for your ready reference, because having collected your application and personal documents, they are under obligation to convey their positive / rejection response.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA