Bank account transfer?

Question

Sir, I am a defence person. I am using the bank DSP account till 5 years. Now I am stands posted to AFS Hindon, Ghaziabad but my bank account is at bank Kamaguru, Khurda, Odisha. I have applied a application for Bank account transfer to AFS Hindon and personally talk with BM but I ve not get satisfy answer and account do not transfer till date.

Answer 1

Dear Heena

The bank branch seems to be not helping you out in getting the account transferred.  This is absolutely wrong on the part of the branch.  Trust, you must have obtained a proper acknowledgement, when you requested the branch for transfer of your account.  Please complain to the Bank's senior management along with a scan of your request given to the branch.  I'm sure, your account would get transferred on priority.  The process to take up your grievance is as follows.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA