25 Thousand rupees has NO record?

Question

On 7th Sep 2015 i paid the bank Life premium of 25k using my Bank credit card. After few weeks i got a message from Life that my policy will be lapsed soon due to non-payment of premium amount. Since then i am writing/visiting Bank and Life offices but both are denying the payment. My 25 thousand rupees has NO record since 3 months. My credit card statement clearly says that i have paid 25K from my side but Merchant (Bank Life) is denying the payment.  bank has already deducted the amount. I have become a football between both the sister concern companies. I requested both to speak with each other and track my money but they never do as they are not sincere to resolve the issue.
 

Answer 1

Dear Siddharth

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I an slightly puzzled, whether one can make payment of Life Insurance premium through credit card.  If permissible, it is very unusual that, when your credit card statement clearly depicts the debit of Rs.25K towards insurance premium, the relative credit should have been given by the Insurance company.  Please complain to both the bank and insurance company for immediate credit of the premium.  If no positive response is forthcoming for either of them, besides their respective managements, you may also complain to the Banking & Insurance Ombudsmen.  

RAJA