To avoid late payment charges on my credit card bill?

Question

This is with ref.to credit card in the name of LALIT KUMAR NAGPAL. I strongly oppose the late payment charges and interest charges levied to us as, I have always paid the money on time and it was only because we had not received any payment reminder on our e mail or either hard copy or any information of any sort.Thus if the past record of my payment is regular or on time then you should give a chance to your regular payee by avoiding of late payment charges once.Please look into the matter and do the needful. Otherwise i m ready to pay the payment without late payment charges & then block or discontinue my card.

Answer 1

Dear Lalit, 

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your complaint seems to be misplaced.  Banks apart from sending statements through emails (if you have opted for the same) also send SMS reminders few days before the due date for payment. Different options are also given to customers for making payment to ensure the amount paid is accounted for on or before due date.  You cannot really blame the bank if you have not made the payment on or before the due date. You may note that as per recent RBI guidelines, banks are not allowed to levy late payment charges for 3 days from payment due date. 

Having said this, if you have never defaulted in the past and this is the first time you have faced this situation, you can take up with your bank seeking waiver of late payment charges. Please approach in a positive manner. It may be considered. But is it entirely at the discretion of the bank and no one can force it. 

Regards

 

J R Mohandas