Fraud calls from My bank Head Office?

Question

I got a call from bank and they revealed all my card details and we are issuing a safe card by blocking it. They also told that they will send otp in this regard. They sent it and they sucked Rs.7888.00 at 03.25 pm on 21-12-2015.  When I called back that number they were still saying that they are from bank credit cards department. The strong suspicion is that there is some relation between bank credit card employees and these gang. Because when we asked them to stop the payment they did not do. and it seems they are leaking the card details to some outsiders. bank has to take serious action about it.

 

Answer 1

Dear Jiya

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I assume that you fell prey to the 'vishing' fraud, wherein the fraudsters call you posing as bank officials and capture your confidential credentials.  You have divulged your confidential bank details to the fraudsters and lost the money.  You should have know that Bank officials would never call their customers and seek account/card/PIN/OTP details etc.  However, you may complain in writing to your bank branch and seek their guidance.

RAJA