Payment deduction but unfortunately payment not recieved?

Question

Yesterday(14.1.2016) I make a online payment from my debit card but cash was deducted from my account..but payment not made.My account with bank in Katwa Branch in Burdwan district in Westbengal.please do something for my above noted problem.

Answer 1

Hi Mana,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Sometimes, it happens due to server problem and in this type of case, usually the debited amount is refunded to your account next day. If your account has not received back the refund amount till date, please follow the below steps :-

1. Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.
2. If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)
3. If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)
4.  If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)