Reversal of charges levied on credit card?

Question

Payment Rs.2000/- done as a full settlement including penalty charges on 19-12-2015 . Received acknowledgement as a reversal letter from executive of concerned party. still i am getting SMS & mails to pay the same with additional penalty calculated to till .
 

Answer 1

Hi Hussain,

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/