Refund Amount is not Transferred to my account?

Question

Recently I have cancelled a Ticket in APSRTC site to which payment is done initially using netbanking services.
APSRTC officials are telling that they have made the refund payment to me. Payment ID : 46534358. I havent recieved my Refund yet. 

Answer 1

Hi  Asha,

Usually refund amount is credited within 7 days. If you had cancelled more than 7 days back and the Bank is not responding to your inquiry in the matter, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/