Banking - Credit Crad?

Question

I am not receive my regular credit card statement so that some how I am became defaulter, after notice that I rushed to the credit card division they assure me to omitted all extra charges and I am agreed to pay my actual due in ONE time. They confirm me via email. But after that 4 months over they continuously added charges and enhanced my bill. Please help me and solve soon

Answer 1

Dear Swapan

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please get in touch with the recovery officials of the credit card team of the issuing bank.  If Bank has agreed upon onetime settlement and you are in possession of the same, do take it up with the Nodal Officer of the bank, who looks into the customer grievances.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response, please do not hesitate to write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA