Credit card Dispatch - Mismatch what offered?

Question

SERVICE REQ NO. SR401764998
Please be noted that:
1. I was already holding a credit card of your bank
2. A couple of days earlier, your representative called me to replace my existing card with a life time free card
3. I accepted the offer only to hear that it will be a lifetime free card.
4. To utter astonishment, your bank has sent two credit cards, one of American express card, XXXXXXXXXX9005 (lifetime free) and another of Coral card, XXXXXXXXXXX1001 (which is cargeable @ Rs1000/- per annum).
5. Tell me why the chrageable card has been sent to me, besided the free card?
6. I received the coral card before the Amex card, and thought that it is the your declaration and initiated transaction.
7. On seeing the card statement only, I realised that the Coral credit card is chargeable.
8. Clarify the above immediately.
9. Cancel all of the credit cards of your bank with immediate effect due to your fradulent services.
10. I am going to pay only the transacted amount of Rs 399/-, for this card statement.
11. Awaiting your reply.
Thanks & Regards, 
Amitava Chatterjee
 

Answer 1

Dear Amitava

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please get in touch with the card issuing bank and ask them to treat the new cards as cancelled.  Do handover a written request under acknowledgement, which might come in handy in future, if the bank takes a different stand.

RAJA