Branch transfer of savings bank account?

Question

Dear Sir, I wished to transfer my savings bank account  from Roorkee , Uttarakhand to Railway line, Solapur, Maharashtra, as I am working there. But the Solapur branch are not accepting my application and advising me to go to my home branch for the same. I have read that now going to your home branch is not necessary for transferring an account. Kindly advice.
Regards
Abhishek Kumar Mishra

Answer 1

Dear Abhishek

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You contention is right that you need not go to your home branch for getting the account transferred to Solapur.  The branch officials seem to be unaware of the facility.  Do speak to the branch manager and handover a written request and obtain a proper acknowledgement.  The branch in Solapur is under obligation to accept your application for transfer of account and ensure the same.  If you still find the branch to be non-responsive, email your grievance to the Nodal Officer of the bank, who would advise a resolution.  The contact details of the Nodal Officer would be available on the website of the bank.

RAJA