Credit Card not delivered?

Question

I applied for bank credit card,  After approval i got follwoing mail below from bank.  Now you can track your deliverable status  Sincerely, Customer Service Team Bank Limited."  This is an auto generated e-mail Please do not reply.  On 08/09/2015 when i cheched status through iTrack it was undelivered and returned to bank.  when i called Blue dart customer care they told that consignee was not available that is why it was returned to bank.  Whom they tried to deliver i dont know because i never got any call from blue dart regarding this.  When i tried to contact  customer care they asked for credit card number which u do not know so plese try to get solve this problem ASAP,  otherwise if any incident will happen from my credit card then who will be responsible for this.

Answer 1

Hi Sunil,

Lodge your complaint with the Customer Service Cell, ICICI Bank through email. If you do not receive satisfactory reply, for positive resolution, you may lodge your complaint with Banking Ombudsman.

P K Dash