Credit Card Details Wrong?

Question

I applied for credit card, provided all the require documents to the bank executive and received the credit card but with all wrong written name, I want to know that,  head of credit card department he is signing the credit card application without checking? OK he is having responsibility he forgot but under  verifying department what they are doing? bank employees will call only for collection or only for new services? And the employees are so busy in work that they are not matching (name) or not cross checking with original document. If same mistake happen from customers to update the details you guys will say "fraud' so for this mistake what customers should say and when I call to customer care, the executive is saying no problem sir you can use the card means if some one checks my card in any outlets they will say I'm chitting. So pls provide me the new card with my proper name. 

Thanks. Vijaysarathi Vasudevan
 

Answer 1

Hi Vasuda,

Certainly this is a serious lapse on part of your Bank and the reply by the Bank Executive proves that it does not care teh customer. The problem must be rectified immediately with an apology from the Bank for the mistake.

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)