For the bill dated 17-10-2015?

Question

Hi, I have purchased shirt from your express avenue outlet.I used credit card, but it was showing Card not accepted and RS.714/- has been deducted from my account twice amounting 1428/-.I kindly request you to check this and refund the amount. Thank you.

Answer 1

Hi Pavan

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted. 

You will have to approach your Bank with the charge slip which you may be having on the day use of card showing decline of the payment. Secondly you may seek a letter from the shop where you did the transaction stating no transaction effected on that day. Once these are provided to the the Bank where you maintain the account will be able to refund your money. Be rest assured if the transaction has not taken place you will be getting your money with in two months.

 

Uday