Not Issued Family Pension from past 10 months (April 2015 to till date)?

Question

Hello Sir, 
I am Gajendra K N Son of Late S Nagappa who is retired  Police. My Father got expired on April 18th, 2015. From this date onward we have not received Family Pension for my Mother (Pillamma). We have submitted all the necessary documents what bank has requested but even after that we have not got the pension,  Every time we are roaming for the Bank (Sarjapur Road, Bangalore. Bank )
Kindly do that need. as we are almost waiting from past 10 months.

Answer 1

Dear Gajendra

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

It should not take 10 months for a bank to process 'family pension'.  It is pathetic that the pension is yet to be paid even after submission of all the required papers to the bank around 10 months back.  Not at all an acceptable state of affairs.  Please do complain to the bank authorities (process given here under) and also to the Pension Disbursing Authority.  You should be demanding immediate credit of the pending family pension along with interest. 

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA