Money deposited in cash depositing machine not credited to account?

Question

I had deposited Rs 27500 in cash depositing machine at motimahal gwalior on 22/10/2015 the screen displayed a message of transaction cancelled and the money was not dispensed out of machine i have given a written complain to the concerning branch but the money has not been credited to my account till date.

Answer 1

Hi Animesh,

Please follow up with the branch. Since the cash deposit machine has an inbuilt CCTV, after verifying the transaction, the branch should credit the amount to your account within a day. If the branch does not respond,

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)