Bank opens accounts on false promises and cheats customers..?

Question

We were misguided and cheated by a manager  i am extremely agitated by bank and need support from bank in closing my accounts opened on false promises by manager Please send me executive with closing forms which i can fill and handover back to the branch. The cheater person from bank Any further harassment or cheating from bank will results in closing our other family accounts and also my complain to banking ombudsman. I demand severe action on manager by bank authorities for misbehavior and telling false commitments to open accounts and taking money from us which he has not returned.. I will also raise an F.I.R against bank manager if i do not get my money in one week. I have 10 years old relationship with bank but this manager has spoilt it..

 

Answer 1

Dear Pradeep Surana

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You should not be taking such a drastic step of closing your accounts with the bank, because of one particular official / manager of the bank.  You should be reporting the particular issue of cheating (not specified in your mail) with the Branch Head and seek resolution / correction.  If he too is not responsive, then of course, your decision to get the accounts closed is appropriate.  You should also escalate the cheating / false promise to the senior management of the bank, so that no other customer should suffer the same.  The Bank's website would contain the details of the grievance redressal / nodal officer, to whom you are required to complain with details.

RAJA