Non receipt of failed transaction amount Ref No. WS0011606/2015-16?

Question

Transaction reference PRCR/00004091/530313663769/4357089617066497 Dated : 30/10/2015 Amount Rs.6180/- I had initiated transaction for above said reference no. Amount has been debited from my account but transaction failed at receiving party. So they credited back the amount to my account. But same amount is not reflected in my bank account.

Answer 1

Dear Hrishikesh

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You have stated that receiving party has credited the amount back into your account.  When did they confirm refund and what was the date?  If the online payment made by you was through your credit card, then the amount would get credited into your card account and not into any other account.  If the refund is still not received, then seek full details of the same, like date, reference number etc and then take it up with your bank.  If you find your branch / bank to be not responsive, then do complain to the management of the bank / BO.  The process is stated hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA