Non transfer of amount (Rs. 200) which was deducted without recharge on 12th nov 2015?

Question

As committed by  bank, 5 Days are gone and still i couldn't get my money back to my account.
Regards, 

Bank — Non transfer of amount (Rs. 200) which was deducted without recharge on 12th nov 2015

Statement from Bank:
Bank Customer Care Verified User on Nov 16, 2015 Verified Support

Dear Customer, 

The transaction has been successfully processed at the Bank's end.

We request you to allow 5 working days for the merchant to get back to you with the final status of the transaction.

In the event you do not receive any confirmation within 5 working days, you may write back to us and the same shall be taken up with the merchant.

-Anay
 Bank Customer Assistance

Answer 1

Dear Arun

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Bank has not committed refund in 5 days, as per their mail to you.  They only advised that the merchant might get in touch in about 5 days with the status of the transaction and in the absence of any response to you by them, you should be writing again to the bank regarding the non-response, where after they would take it up with merchant.  Hence, please get in touch with your home branch once again, if the transaction / amount is still not reversed into your account.

RAJA