Photo and signature is of other in my a/c?

Question

My A/c no. XXXXXXXXXX5670 branch- mairwa Photo aur signature kisi aur ka hai. Mai 3 saal se isi baare me bank ka chakar kat rha hu .branch manager se bhi kai baar mila .xxxxxxx3800 no. Pe bhi complaints kiya but koi fayda nhi hai. Pls help me to correction of my photo and signature.

Answer 1

Mr Smmaya

 

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

What I understand from your complaint is that you are not the owner of the account which is being operated in your name but by someone else. This would mean that someone has opened and operating the account using your identity. If this is true, this tantamount to fraud.

If the above assumptions are correct,  you may not be having passbook for the account . If someone else has been operating an account in your name and the bank personnel are not heeding to your requests to rectify the position,  you may approach the Police and register a complaint stating true facts. But before doing so, please approach the Branch Manager for the last time and tell him what you propose to do. I am sure the seriousness would prevail and he/she would take steps to rectify the situation.

 

Regards

 

J R Mohandas